Which go-live strategy promotes a smooth transition to the EHR?

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During an EHR go-live, having structured, real-time support is essential. A command center acts as a single, organized hub for monitoring system performance, triaging issues, coordinating resources, and keeping everyone informed. Pairing that with designated super users—experienced, on-site clinicians who can quickly assist colleagues, troubleshoot common workflow problems, and explain new features—creates immediate help where it’s most needed and encourages faster adoption. This setup minimizes downtime, speeds resolution of problems, and helps maintain patient care quality during the transition.

Loading the entire patient load on go-live day overwhelms staff and the system, increasing the risk of errors and interruptions in care. Delaying training until after go-live leaves users unprepared and more prone to mistakes. Removing on-site support eliminates the essential, on-the-spot help that staff rely on, leading to longer outages and frustration.