What is the role of “super users” during the go-live phase?

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Multiple Choice

What is the role of “super users” during the go-live phase?

During the go-live phase, the focus is on getting end users up and running with the new system and minimizing disruption. Super users act as on-site champions who train and assist other users, model proper workflows, answer questions, and provide real-time troubleshooting as staff begin using the system. They bridge the gap between IT and clinical staff by translating technical setup into practical guidance, helping with hands-on tasks, and gathering feedback to relay to the implementation team. This support accelerates adoption, builds user confidence, and reduces downtime. They are not intended to replace IT staff permanently, nor to manage vendor contracts or design the user interface.

During the go-live phase, the focus is on getting end users up and running with the new system and minimizing disruption. Super users act as on-site champions who train and assist other users, model proper workflows, answer questions, and provide real-time troubleshooting as staff begin using the system. They bridge the gap between IT and clinical staff by translating technical setup into practical guidance, helping with hands-on tasks, and gathering feedback to relay to the implementation team. This support accelerates adoption, builds user confidence, and reduces downtime. They are not intended to replace IT staff permanently, nor to manage vendor contracts or design the user interface.

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